A "WOW" Toilet experience to anywhere and everywhere you go. A clean toilet will only be 10 minutes away. A business promoting all travellers to remain carefree and put an end to their everyday worries of finding a good toilet. Opening a janitor training school will open doors for unemployed villagers to get the job. Training janitorial employees takes time and planning so it's no surprise that cleaning companies who provide thorough training and continuous opportunities for development have better employee retention rates. And when they do it right, their employees experience more fulfilment and satisfaction with their jobs. As a cleaning business owner, proper training and documentation can make or break your business. From the employee's point of view, there is a lot of information to take in at one time and information overload can cause undue stress and fatigue. Not something you want your employees to experience. Training janitorial employees is and should be a shared responsibility within your business. Meaning, the owners, managers, and supervisors are all obligated to make sure employees receive and understand all training resources that are presented and training goals are set and met. It is also the responsibility of the employee to participate fully in all required training activities and to transfer that learned knowledge on the job.
Here are 4 very simple steps to be used during the training process called TELL-SHOW-DO-REVIEW:
The first step in basic training for janitorial employees is to introduce them to your cleaning systems verbally. Provide them with a written training program and go through it with them. Explain how each task is done from beginning to end. It is extremely important to let them know ‘why' they are doing each part of the job. If they don't understand the repercussions of not doing it your way, they may choose shortcuts or simply do it their way.
Save yourself a lot of time and customer complaints by giving them the ‘why' up front. Printed training manuals are essential for your new employee to perform their job tasks as efficiently and effectively as possible. Remember, there is a lot of information being thrown at them as a new employee, and these types of job aids will help guide them until they are comfortable and confident in their work.
Now that you've completed the basic instruction; provide visuals to the employee by ‘showing' them how each job is done. What I mean is, ‘show' them how to perform each task by having them watch you or have them view a training video that demonstrates each task. Again, ‘show' them and then let them know ‘why' they should perform the task in a particular sequence and what happens when the sequence is not followed. This step should also be reinforced by shadowing the supervisor during their first weeks at their designated job locations.
Have the employee perform the tasks as you observe. Don't just expect them to watch you ‘do' it and then be able to duplicate it later on the job. It's like teaching a child to tie their shoes for the first time. You can ‘show' them how until you're blue in the face but without execution and practice, they will probably never learn.
Provide positive reinforcement when they do it correctly and offer constructive feedback when needed. Encourage the employee to ask questions as you proceed through the training process. Usually the more questions an employee asks, the faster they will learn.
Keep in mind that acknowledging an employee goes a long way. As mentioned, let them know what they've done right. You can say, “good job” and they'll know they did something correctly or you can say, “good job – you removed all the stains in the sinks and toilets. Our customer will be very pleased with the job you have done.” With a more detailed acknowledgment, your employees will know exactly what they did right and will continue doing it right.
Set up a timeline with your employee to review their training knowledge. Have them bring their manual for notes. You might want to go over the procedures every day for the first week. Then review the work they have done once or twice per week for the next 3 weeks. By staying on top of the training process, it reinforces the employee's knowledge and you can be sure your cleaning company's standards are being met without hearing a complaint from a customer first.
It's also important to ensure you, management, and supervisors are doing a good job training your janitorial employees. And the best place to get feedback on this is from the trainees themselves. Our Training Instructor Evaluation form is for trainees to use to evaluate their training program and instructor after completing the training process.